We are currently 7-10 business days after the cutline approval. Need it sooner? Please contact us.
For any questions or inquiries about your order!
Live Chat
Live Chat Button is available in our website!
Phone
8:00-5:00 PST
626.5427607
You can send us an email at matrixgraphicsco@gmail.com
We will send you a cutline proof via email within 24-48 hours (without revisions or edit request). After your cutline proof is approved your order will be in production. Tracking number will be sent to you via email.
Faq
How long does it take for you to run my order
7-10 business days (with the regular orders without revisions)
Please keep in mind that if you want some type of edit for example add a qr code or instagram handle, this will change.
Can I pay for rush order
How much is rush shipping
Why do you add a white border on your stickers?
What if I don't have a high quality file?
What if I want to make some changes with my order
What if I want to pick up?
Can I add my instagram handle?
Can I add my qr code?
Can I still cancel my order if I change my mind.
Refund and Return Policy
We take pride in producing high-quality products! However, if you encounter any form of defect, contact us and send us an image that proves the damage of your order. We will gladly reproduce the same order purchased given that it is in line with our Terms and Policy.
We do not allow returns or refunds as all orders are uniquely made based on your preference.
We cannot reproduce any order that was purchased based on your wrong specifications, such as, size, color, texture, or suddenly decides you like like other products. TAKE NOTE that to be able to reproduce your order, we must be contacted within 72 hours from delivery time. Customer must submit clear images as proof, and that ALL delivered product with defect be returned. Rest assured that if the product in PROVED TO BE DEFECTIVE, the establishment will shoulder the shipping and shipping label (if required). The establishment must be given 10 days to reproduce the purchased order. We cannot reproduce any order that was purchased based on your wrong specifications, such as, size, color, texture, or suddenly decides you like other products.
To start a return, you can contact us at matrixgraphicsco@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at matrixgraphicsco@gmail.com.
